How it works

A clear process, without the agency theatre.

You should understand what is being reviewed, why it matters and what happens next. Every stage is designed to keep the decision in your hands.

Audit

We review the current picture.

You share your website or social profile and tell us what you would most like help with. We look at the customer journey across the relevant touchpoints.

Findings

We show you what customers may experience.

You receive a plain-English view of what is working, what may be causing doubt and where people could be dropping away.

Priorities

We separate the urgent from the optional.

The findings are organised by likely impact and effort so you can see what deserves attention first.

Improve

You choose what happens next.

There is no obligation. You can act on the findings yourself or ask PresencIA to help with agreed improvements.

Review

We check the journey again.

After changes are made, the customer path can be reviewed to confirm what improved and identify any remaining gaps.

The free audit

What you can expect.

A review of the most relevant customer touchpoints
Clear observations, not a jargon-heavy report
A shortlist of sensible priorities
No obligation to buy further work

A practical first step

Ready to see what deserves attention first?

Share your business details and request a free, practical online presence audit.

Get a free audit No obligation. Plain-English findings.